BriteCare™ Customer Care Portal

The BriteCare™ cloud-based platform includes everything you need to deliver and manage our premium connected life solutions from a single, easy-to-use web interface.

See how BriteCare™ helps you manage the full customer lifecycle:

Purchase

Activate new services over the air and offer convenient, unified carrier billing for Wi-Fi, smart home, entertainment, and other add-ons.

Provision

Zero-touch provisioning with simple QR code scan provides truly plug-and- play devices that connect when powered up.

Configure

Remotely configure and optimize Wi-Fi mesh, SSIDs, passwords, and more. For smart home users, create automations with a few clicks.

Monitor

Monitor Wi-Fi network health across the mesh and every connected device. See network connection updates and changes in real time.

Support

Proactively resolve customer issues and use remote diagnostics to quickly identify connected devices and configuration problems.

Insights

Usage and behavioral insights reveal new opportunities to design services that drive loyalty and increase lifetime value.

Promotion

Push relevant offers to subscribers through the BriteKey consumer app or AndroidTV management console based on activity and preferences.

Provision Configure Monitor Support Insights Promotion Purchase

Purchase

Activate new services over the air and offer convenient, unified carrier billing for Wi-Fi, smart home, entertainment, and other add-ons.

Provision

Zero-touch provisioning with simple QR code scan provides truly plug-and-play devices that connect when powered up.

Configure

Remotely configure and optimize Wi-Fi mesh, SSIDs, passwords, and more. For smart home users, create automations with a few clicks.

Monitor

Monitor Wi-Fi network health across the mesh and every connected device. See network connection updates and changes in real time.

Support

Proactively resolve customer issues and use remote diagnostics to quickly identify connected devices and configuration problems.

Insights

Usage and behavioral insights reveal new opportunities to design services that drive loyalty and increase lifetime value.

Promotion

Push relevant offers to subscribers through the BriteKey consumer app or AndroidTV management console based on activity and preferences.

BriteCare Benefits

Fast, easy onboarding

Subscriber devices are pre-provisioned to work out of the box – no more truck rolls for every new deployment.

Faster issue resolution

Complete visibility and full remote administration lets customer care teams handle issues quickly and correctly the first time.

More upsell opportunities

Boost revenue and stickiness by offering the services your customers want to use, all with convenient billing and activation.

Fewer support calls

With plug-and-play set up and an intuitive mobile app, subscribers have the self-help features they need.

Happier subscribers

No more frustration trying to make a hodge-podge of devices and apps work together. Connectivity and management are now seamless.

Security, Privacy and Reliability Ensured

BriteCare™ is deployed via private cloud and can be hosted in the cloud platform of your choice (AWS, Azure, Google Cloud, etc.). It offers the highest level of security and reliability, and also ensures the privacy of subscriber data through extensive network and server protection, along with full GDPR compliance.